Monthly Archives: December 2008

Let’s all do the social media evolution

By kevindooley

By kevindooley

Recently I wrote an eBook about social media ROI that has been steadily been gaining some traction. The whole basis of the book is that social media requires a shift in perception. That social media is an evolution rather than a revolution and I truly believe that.

The world of communications, marketing, advertising, pr, customer service, tech support, and every other public facet of business is changing.

Is it all social media’s fault that business is changing? No, the economy has something to do with it. Normal evolution of business and it’s tactics is partly to blame, and then there’s us. The customer. We’re also to blame. We want more from companies than a flashy product before we part with our hard earned cash. More communication, more personal interactions, and more ways of interacting with companies.

This is where the shift was born.

With social media comes a shift in perception. The evolution of concepts we’ve held to for years. We are entering the age of Permission marketing and cafe shaped conversations. We the unwashed masses are beginning to expect these kinds of interactions. So why are so many companies getting punk’d by social media?

It’s simple. They don’t want to change. They want to apply old metrics to new media and it just doesn’t compute. Social media requires looking at it all from a slightly different vantage point. A complete evolution of concepts.

Marketing is no longer about shouting, it’s about conversations.

Customer service is no longer about AHT, it’s about showing you care.

Customer feedback is no longer about anonymous calls from third party vendors, it’s about direct communication with more intimate methods.

I believe one of the reasons businesses are so weary of social media is because it’s “new” and new = scary. I’m here to tell you social media is nothing new. It’s just concept evolution, and my prediction for the new year is that we’re going to see more companies giving it a go, will you be one of them?

Thank you for reading,
Josh “Shua” Peters TwitterFriendfeedLinkedinFacebookMySpaceMyBlogLogTechnoratidel.icio.us

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Business Week Topic Social Media Marketing

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7 Things You Probably Didn’t Know About Me

I was tagged by Jacob Morgan to do this a couple days ago, but then got sidetracked. So better late than never right?

1) My family is originally from Utah, but I lived in Wyoming for 6 years before I moved back and they moved to New Mexico.

2) My family is Irish, and I’m only here because my Great Grandma gave up her ticket to go on the Titanic. Which she helped build as it was constructed just outside of her town in Ireland.

3) I love comic books.

4) I’m a pretty good chef. I make a killer vegetarian chili (even though I’m not vegetarian) and a truly amazing lasagna to boot.

5) My favorite gambling game is black jack.

6) I have literally had a job since I was 8. I bought my first 12 speed when I was 10 and started my first business at 11 selling candy to kids at school. I had a whole order system and everything.

7) I’m a big fan of punk rock. The old stuff like The Damned, Pistols, Ramones, Stooges, etc and even the “newer” bands like Anti-Flag, NoFx, Alkaline Trio, Agnostic Front, and Propaghandi. All through college I had a huge dyed mohawk and still got departmental scholarships because I aced my classes and my teachers liked me.

So that’s my 7, now I”m going to tag 7 people in return

Neal “The Puck” Jansons

Anne Zieger

Ron Casalotti

Anthony Idem

Damon Cortesi

Janet Fouts

Seth Simonds

Thank you for reading,
Josh “Shua” Peters TwitterFriendfeedLinkedinFacebookMySpaceMyBlogLogTechnoratidel.icio.us

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Social Media is a Long Haul Commitment

This is something I have ran into with on of my own clients. They had someone who kind of did the social media stuff only when they had time. It never got integrated into their daily process and so it never got really used, which is sad because they had started making some good connections and a bit of headway.

Look at it from a customer perspective. You’re having a conversation with a company about products, services, the color of your dogs coat, etc and suddenly the company stops talking. They throw you out and shut the doors ub your face never to return except every once in a while to shout at you that they have a new blog post. As a customer how does that make you feel?

Don’t let this dissuade you from integrating social media into your companies daily operations, just be aware of the key word in that sentence. Integration.

There are those of us (us being social media evangelists) who believe that social media should be a department all it’s own within a company. A person / group of people who know the tools, know the methods and can build communities around your company. But the truth is many companies can’t afford to add that especially right now. So what’s the solution?

Integration with a view of the future. That’s what.

Don’t know how to do that? There are social media consultants, seo experts, and informative blogs a plenty to help with that. But the main thing needed from you and your team is commitment.

Commitment to adopt the changing needs of your customers and communication.

Commitment to learn and the tools and integrate them into your daily business habits.

Commitment to see it through.

Customer service never ends, tech support never ends, customer engagement and interaction never ends so why should the communication with your customers? Please leave your thoughts on this in the comments below.

Thank you for reading,
Josh “Shua” Peters TwitterFriendfeedLinkedinFacebookMySpaceMyBlogLogTechnoratidel.icio.us

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Business Week Topic Social Media Marketing

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CO, LLC, S corp, DBA, WHAT DOES IT ALL MEAN?

Want to know what it all means? Well I wrote a post for RoyalAnts that explains it all.

What is that you’re asking? Why would I have the authority to tell you that information?

It’s because I’m an entrepreneur and had to research all of this? Because I have read many documents and I’m good a regurgitating information? Because It’s a blog post by me?

Take your pick and then follow the link below

RoyalAnts – CO, LLC, S corp, DBA, WHAT DOES IT ALL MEAN?

Thank you for reading,
Josh “Shua” Peters

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Use iPhone app CoffeeBuzz to energize your business

A few weeks ago I started off my Social Media for Small Businesses series with Coffee Shops, I’d like to update that with an addition of a new iPhone app named CoffeeBuzz.

This app appeared a few days ago, but since I don’t have an iPhone I don’t keep too close an eye on the iPhone happenings, but this one brought up some great ideas the second I heard about it on Mashable (about 10 minutes ago). If you don’t want to read the article I’ll give you the quick rundown that Pete did in his article.

1. Coffee locator: find coffee shops near you using the iPhone’s GPS

2. Get updates from people drinking coffee near you (similar to the Twitter location app “Twinkle”)

3. Share your favorite places to drink coffee

4. Post Tweets whenever you have a coffee

5. Automatically update your Twitter location

If you are a coffee shop owner and you have an iPhone this little $4 app is well worth the price, and here’s another list to tell you why.

  • By seeing what other people are saying both about you and the competition you get a very candid insight on your demographic.
  • If your shop is on Twitter and you know any of your fellow tweeple post when they get coffee from you to up the engagement a notch.
  • Offer other users of this app coffee specials via an update. Make it something awesome like a $2 latte and you just might have a new customer or twelve.
  • If you have someone preforming at your shop send an update and/or a coffee special out via the app for everyone else to see and entice customers.

I’m excited to see more apps like this show up for both the iPhone and the G1. These types of specialty apps provide unique ways for people and businesses to interact, but what do you think? How would you use this app if you were a coffee shop? Are there other apps like it that would work as well? Leave your thoughts below.

Thank you for reading,
Josh “Shua” Peters

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5 ways to be more Delicious

Social Bookmarking is great. All the bookmarks you could ever want at your fingertips and yet it seems like there is more that you could do with them. Good news is I have 5 tips of how to use Delicious for more than just collecting various blog posts.

  • Keep your feed reader lean and mean – Next Time you save a bookmark tag it with the name of the blog. Then when you want to clean out your feed reader you can see which blogs give you the most value based on your delicious tags.
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  • Content Collection – If you’re part of a research group or collaborative effort create custom tags to mark what you discover. This makes it easy for everyone to find and share content without having to email links back and forth.
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  • Digital library – There are plenty of sites that have digital copies of classic and contemporary literature. Start collecting and tagging to create a digital library of your favorite books online.
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  • Add value to blog posts – At the end of a blog post include links to any of your relevant tags. This gives your readers a quick way to learn more about a topic and gives you yet another way to share others content.
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  • Blog Topics – Check out what topics are being saved the most (or least) and have access to reference / research material all with one search.
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What about you? How do you use social bookmarking services like Delicious? How do you get the most out of your bookmarks?

Thank you for reading,
Josh Peters

del.icio.us Related Delicious Bookmarks: Social Bookmarking Social Media

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Consulting Survival Guide by Jacob Morgan


We have a little treat for y’all today, Jacob Morgan from J Morgan Marketing is doing a guest post! I’m handing over the controls of the good ship Shuaism, so sit back and enjoy this great post.

As a technical SEO and Social Media Marketing consultant I have had my fair share of challenges and successes. One of the things I love the most about consulting is my freedom. I have worked for other people before and I wasn’t to keen on it. I became a consultant so that I could act on my ideas and create my own strategies, from anywhere in the world. That being said it isn’t easy to be a consultant, you are 100% responsible for generating business for yourself and you are 100% responsible for making sure the client is satisfied. Ultimately, your success or failure depends on nobody but you. I have put together a few tips for succeeding as a consultant:

  • Become a master networker. Consultants usually get a lot of business through contacts and connections. Make sure you are active online AND offline. This means going to conferences, tweetups, parties, etc.

  • Don’t be scared to reach out to your contacts. I know a lot of people with great connections, but they never use them. If you build relationships make sure you engage with them.

  • Over deliver to your clients. If you tell a client you are going to work 30 hours on a project work 35-40, show them you are worth their time and money.

  • Avoid fluff and jargon. Clients want results and actionable insight not fancy diagrams or pictures that show what you can do. I have won a lot of business from clients (against some large agencies) because I take the time to show them data and information from the very first phone call; large agencies opt for the “this is our methodology and this is what we can do” approach.

  • Ask your clients for introductions or referrals to their contacts.

  • Make use of the various social media tools out there to build relationships and look for clients. Use twitter search to see who is looking for help in your respective field, search for related jobs on linkedin, check out potential jobs on craigslist and don’t forget to put up a posting!

  • Check in with your clients frequently but don’t overwhelm them, you have to understand how fast or slow your clients can implement/work and move at their pace. You can send friendly casual emails once a week or bi-weekly to check in and see if the client needs any help, be proactive.

  • Try to be flexible on billing. Offer hourly, project, or monthly billing options. It’s usually a lot easier for you to make changes then it is for a client, so try to accommodate whenever possible.

  • Be flexible and deliver value but don’t ever let a client take advantage of you. Be firm and stand your ground when you have to. Yes, there is such a thing as a bad client, and yes you will eventually get one.

  • Don’t ever get discouraged. You will start off slow but if you work hard and create a reputation for yourself then things will pick up. Perhaps you want to start consulting with one client while you still have your day job, then you can fully transition as things pick up. Remember, if you are able to cover your expenses in the beginning, then you are already doing a good job.

  • Always look for partnership and collaboration opportunities with companies, agencies, or other consultants, relationships are a consultant’s best weapon!

  • Make yourself easy to find and easy to get ahold of. You can be the best consultant in the world but if people don’t know you exist then you won’t get any business. Use SEO to rank for your name or a keyword and use social media to build up an online presence for yourself.

What other tips or strategies would you recommend for new or existing consultants? What have you done that has helped you succeed?

Jacob is a social media and SEO strategist in San Francisco. Jacob is the founder of a company in the social media space and has worked with small, medium, and large clients on creating SEO and social media strategies. Jacob is always looking to meet and connect with new people so say hello!

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photo by pareeerica

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Describing Social Media and Jacob Morgan

It’s an exciting week indeed, I’ve got the new version of Shuaism launching tonight. So that will be awesome, and then on Thursday we’ll have an awesome guest post by the awesome Jacob Morgan. That’s right shuaism fans we have Jacob Morgan posting up a bit of his advice right here.

So lets all hope that it goes smoothly so we can get a treat on Thursday.

With the announcements being done, lets move on to the show.

When describing social media to people, what methods do you find helpful? Personally, I like to compare the tools to real world situations to get the concept across to clients, parents, friends, etc

Twitter – It’s like a large cocktail party and everyone brought their computers. Everyone is sharing pictures,
videos, articles, links and there are discussions constantly going. You can follow any of the conversations / people you find interesting and just ignore the rest.

FaceBook – It’s a bit like a big house party. You show up and the first thing you do is find someone you know and then they introduce to people they know and so on. There are
people playing games in different rooms of the house, people are holding groups discussions and the whole thing is ran by a very attentive host that tries to introduce you to new
people and games or activities to enhance your experience.

MySpace – It a lot like High School. The profile is much
akin to your high school locker. Pictures of your friends, bands, books, all the stuff you like is plastered all over the
front and people decorate them in often gaudy expressions of
themselves. There are “study groups” where you can discuss
things you like or don’t like, a place to play games and even find some of the businesses you like getting involved. This is a very ME
based site but don’t disregard the value there. If this is the
crowd you want to target then it’s the place for you.

LinkedIn – A business mixer / meetup. People are exchanging their opinions and advice on business and what’s happening. Q&A sessions and group discussions on business issues
are being discussed, and you can leveage your contacts to meet more contacts.

Delicious – Your own personal refernce library filled with the information you’ve ever found useful and you can share it with other people, organize it and network with people who are interested in like subjects.


So What about you? How would you describe social media tools to people? How would you compare them to real world things?

Thank you for reading,
Josh “Shua” Peters

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